Refund policy

30-day returns
Ready-to-wear jewelry can be returned within 30 days of delivery. To be eligible, items must be unworn, in the same condition you received them, and in their original packaging, with your receipt or proof of purchase.

To start a return, email us at knottingtides@gmail.com with your order number. We'll reply with instructions on where to send your package. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect. Items sent back without first requesting a return will not be accepted.

Final sale: custom charm jewelry
Custom charm jewelry is made just for you, so it is final sale and cannot be returned or exchanged. This includes pieces designed in our online charm builder, pieces made at a Charm Bar event or party, and any personalized or engraved item. Gift cards and sale items are also final sale.

Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo and we will make it right with a repair, replacement or refund, including any return shipping.

Exchanges
The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and inspected your return and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your return was approved, please contact us at knottingtides@gmail.com.